24 hours a day. 365 days a year.

Powerupcloud offers three plans under Managed Cloud Services. These plans are designed to support customers of all sizes and support expectations. You can signup for 24*7 support or 9*6 support across all global time zones.

Powerupcloud Managed Cloud Services
There is no basic plan.
We start with Gold Support.
Gold Support Platinum Support Titanium Support
Powerupcloud’s Gold Support covers managing your cloud setup including native cloud security, backups and DR. Powerupcloud’s Platinum Support covers all features of Gold Support plan along with management of 3rd party security components like DDoS, IDPS Protection, Encryption. Powerupcloud’s Titanium Support covers all features of Platinum Support plan along with advanced Devops support.
Cloud Management
24*7 Support Helpdesk
24*7 E-mail & Phone Access
24*7 Monitoring of AWS Systems
Application & Database Monitoring
DNS & Web Traffic Monitoring
Real-time notifications & Alarms
Incident Management
Change & Release Management
Backup Management
AMIs/VMs Management
Basic Patch Management
DR Support  
Advanced Patch Management  
Peak Traffic Support (Campaigns, Marketing etc...)    
Security & Devops
Access Management (Users, Groups, ACLs, Servers)
Perimeter Support (Firewall, VPNs etc.)
DDoS Management & Support  
WAF Management & Support  
Anti-virus Management & Support  
Continuous Deployment Automation    
Devops Support    
Security Audits   Quarterly Monthly
System & Application Level VAPT   Quarterly Monthly
SLA & Response Time
Uptime SLA 99.95% 99.95% 99.95%
Response Time < 15 mins < 15 mins < 15 mins
Resolution Time1 < 4 hours < 2 hours < 1 hours
Reporting & Review Meetings
Daily Health Report
Monthly Health Report
Monthly Performance Review  
Quarterly Business Review  
Monthly Audit Reports  
Value Added Services
Cloud Consulting Support 4 hours/month 8 hours/month 16 hours/month
DBA Support 4 hours/month 8 hours/month 16 hours/month
Quarterly DR Drills & Failover Testing  

Speak to our cloud experts today!